Why book through Lake.com?

Discover a world of benefits when booking through us

icon direct pricing
Straightforward fees

Know exactly how much you will pay for your stay, with no platform fees charged to guests.

icon vetted hosts
Friendly hosts

Communicate with hosts and property managers directly on Lake.

icon secure platform
Secure platform

Booking your vacation on Lake is safe and easy to do.

Rent a property

Looking for a great place to stay. Begin your adventure now!

Cottage on a lake

Frequently asked questions

  • Lake prioritizes safety for both guests and hosts. The platform offers multiple safety features, including verified profiles, a secure messaging system, and a review system where guests and hosts rate each other after their stay. In some countries, Lake conducts background checks on hosts and guests.

    In case of emergencies or issues, Lake provides customer support, and in certain situations, it offers rebooking assistance or refunds. However, as with any online transaction, users are advised to exercise caution and common sense, such as reviewing host profiles and reading past guest reviews.

  • Lake’s secure messaging system is the primary mode of communication with hosts. Once you have made a booking, you can use this system to contact the host directly for any inquiries or special requests.

    To ensure that there is a record of all interactions, it is recommended that you communicate all details through Lake’s platform. This record can be helpful in case any dispute or issue arises. This communication system is designed to provide privacy and security for both guests and hosts.

  • After every stay, both the host and guest can review each other. These reviews are visible on the user’s profile and the property’s listing page. They cover various aspects such as cleanliness, accuracy of the listing, communication, and overall experience.

    This system helps build trust within the community by providing honest feedback and insights from previous stays. Guests are encouraged to leave detailed and fair reviews to assist future travelers.

  • If you encounter any issues during your stay, the best action is to communicate with the host and try to resolve the issue. If the problem cannot be resolved with the host or is serious, you can always contact Lake’s customer service team for assistance.

    Lake provides email support and a toll-free line at 1-833-640-3240. The customer service representatives at Lake are always ready to help mediate between the guest and host, offer rebooking options, or process refunds depending on the situation and Lake’s policies.