BrazilDesk:
A BPO company in Brazil. Outsource call center, HR, back-office, IT, and more!
Hire a dedicated team in Brazil – Trilingual Agents: Portuguese, Spanish, and English.
We provide 24×7 outsourced contact center in Brazil via chat, social,
email and/or phone. We’re your call center in Brazil!
Get a Quote Today!
Fast Response!
Meet BrazilDesk
Founded in 2014 in Rio de Janeiro, we evolved from a digital marketing agency to providing dedicated customer support for international businesses in Brazil, covering all Latin America.
We’ve served tech, SaaS companies, fintechs, gaming, healthcare, tourism, and more, offering cost-effective and high-quality solutions across Brazil.
Whether you need a dedicated team in Brazil or regional coverage, we’re here to help your business grow.
The perfect contact center in Brazil, ready for your business!
- Multilingual: Portuguese, Spanish, and English
- Multichanel: Tickets, email, phone, social
- Help Desk and IT
- 24/7 Availability
- Back Office Services
- Call Center
- App and online systems support
- Custom Solutions
- Dedicated team
- Native-speaking agents
Outsourced Customer Services in Brazil
Call Center
This is our primary service. We assemble a team for you in Brazil with trained agents on your platform or services, ready to support your customers. This support can be provided during business hours or 24/7, in Portuguese, English, and Spanish. We have bilingual and trilingual staff.
BPO Services
Business Process Outsourcing services in Brazil:
Recruitment and team selection services (HR)
Payroll outsourcing in Brazil
Marketing
Administrative support
Data processing
Help Desk
Other BPO solutions in Brazil.
Customer Experience
Deliver unforgettable customer experiences and customer engagement in Brazil with our services. We focus on every detail to ensure your customers feel heard.
Back Office
Boost operational efficiency with our back-office support in Brazil. From data entry to administrative tasks, our reliable team works behind the scenes so you can focus on growing your business.
Technical Support
Navigate technical challenges with ease through our technical support outsourcing. Based in Brazil, our team is equipped to handle complex issues with quick, effective resolution.
Help Desk / IT
Empower your customers with our efficient help desk, and IT services in Brazil. We offer prompt solutions to technical and operational queries to keep your business running smoothly.
We’re a Business Process Outsourcing Company In Brazil
BPO in Brazil, or a business process outsourcing, refers to the practice of outsourcing certain business functions to third-party service providers (in Brazil) when you have specific needs.
By outsourcing these functions to experts in Brazil, you can focus on what you do best and leave the rest to us.
For international companies, outsourcing BPO services to Brazil can be especially beneficial.
In addition to the cost savings that come with outsourcing, Brazil has a large, well-educated workforce with a strong work ethic and is an ideal location for customer support operations.
BPO Customer Services in Brazil
F.A.Q
Company Information
Is BrazilDesk a registered company? How can I verify the legitimacy of this company?
Of course we are!
BrazilDesk is a legally recognized company in Brazil, fully compliant with local regulations for providing customer support services.
Our CNPJ (business registration document in Brazil) is 33.521.069/0001-10, and it can be verified on the Brazilian federal government’s website: https://www.gov.br/pt-br/servicos/consultar-cadastro-nacional-de-pessoas-juridicas.
Services Offered
If I only need your services in English, is that possible?
Yes! We can provide native Brazilian agents fluent in English.
It is a commonly requested option by companies from neighboring countries looking to reduce hiring costs.
Do you provide VOIP numbers or 0800 toll-free numbers?
We partner with a provider offering the best solutions for VOIP and 0800 toll-free numbers.
I am considering hiring people from Brazil. Do you handle the recruitment process?
Yes, we manage the recruitment process, selecting qualified Brazilian professionals to meet your business needs.
Back-Office Services in Brazil. How does it work?
Our back-office services in Brazil and Latin America are dedicated to meeting the needs of SaaS companies, marketplaces, mobile apps, fintechs, gaming companies, and online entertainment businesses. We offer:
Data Entry and Management
For companies looking for database entry, cleaning, and maintenance. Management of product listings, customer profiles, and internal data.Content Moderation
Ideal when you need user-generated content—such as texts, videos, and images—reviewed to ensure compliance with your platform’s policies in Brazil.User and Backlog Management
We handle customer profile updates and management, backlog cleanup, document verification, payment processing, and more.Human Resources
For companies that need to outsource recruitment processes in Brazil and other Latin American countries, payroll outsourcing in Brazil, contractor management, etc.Customizable Back-Office Services in Brazil
Need something specific? We can build a workflow tailored exactly to your type of business.
How Does Customer Engagement Work in Brazil?
This is an essential service when you’re looking to better connect with your audience in Brazil.
Our customer engagement service in Brazil is focused on facilitating interaction between international companies and their local customers in a more organic, authentic, and efficient way throughout the entire customer journey.
From specialized customer support, community management, user retention, campaign localization, and support for Brazilian programs—we help keep your customers engaged with your brand and services.
Client and Service Scope
What types of companies hire your services?
Most of our clients have specific needs in Brazil/LATAM, often related to SaaS, gaming, healthcare, fintech, immigration, tourism, etc. Our services are customized to each client’s unique requirements.
How does the whole process of hiring your services work?
Initially, we will have a few virtual meetings to discuss and align your expectations with our solutions. We will provide a commercial proposal with pricing and information for your review.
Once everything is agreed upon, we sign a temporary contract for 2 to 3 months to see how the partnership works in practice.
If everything goes well, we update the contract for a longer period.
What is the typical implementation timeline?
Implementation usually takes 2-4 weeks, depending on your needs and requirements. We may have a team ready to work for you immediately. We take time to understand your business, hire qualified agents, and ensure a smooth implementation process.
Quality and Assurance
How do you ensure security and compliance?
We adhere to strict security protocols and compliance standards to protect your data and ensure regulatory compliance.
Do you provide any internal training?
Yes, we have a comprehensive internal training program to ensure our agents are well-prepared to provide top-quality services and use the tools your company uses.
Is there a high turnover rate of agents at BrazilDesk?
No, we maintain a low turnover rate by providing a positive work environment and continuous professional development for our agents. We aim to work with a few but good clients to maintain a high-quality work environment.
What guarantees do you provide for the contracted services?
We guarantee high-quality service delivery and adherence to the agreed-upon terms in our contracts. We also offer a trial period to familiarize you with our services before committing further.
Outsource Player Support 🎮
✔️ Multilingual Ticket & Chat Support
24/7 dedicated support in PT-BR, ES, and EN — customized to match your game’s tone of voice and designed for your users.
✔️ Technical Assistance & Bug Reporting
We help players resolve issues with device compatibility, bugs, login errors, and escalate critical problems to your dev team with clear documentation.
✔️ In-Game Moderation & Safety
Now more than ever, human moderators are essential to identify toxic or abusive behavior, fraud, cheating, and other issues.
✔️ Billing & Purchase Support
Say goodbye to payment issues, refunds, and purchase clarifications. The more transparent and agile your billing support is, the more confident players feel about spending on your platform.
✔️ Player Education & Onboarding
We help new players understand your platform and onboard them in a way that builds loyalty and long-term engagement.
✔️ VIP & Community Engagement
Dedicated communication for high-value players on your platform. We align our support team with your marketing team to implement retention strategies.
Talk With Us!
Contact Us!
If you need to outsource support services in Brazil and Latin America, contact us.
We’ll get back to you quickly!
or e-mail us at: hello@brazildesk.com
